This is a special report
Policy
1.1 Customer Cancellations
- Before Driver Assignment: Free cancellation with a full refund.
- After Driver Assignment but Before Pickup: A cancellation fee may apply based on distance and time.
- After Driver Arrival at Pickup Location: Full ride fare will be charged, and no refund will be issued.
1.2 Driver Cancellations
- If a driver cancels a ride due to unforeseen circumstances, we will:
- Reassign another driver at no extra cost.
- Offer a full refund if a new ride cannot be arranged.
- Refunds are applicable for cancellations before the ride starts (subject to the cancellation terms above).
- Refunds are not applicable for completed rides or no-show cases.
- If a ride is canceled due to driver unavailability, a full refund will be provided.
- Refunds will be processed within 5-7 business days to the original payment method.
- Customers will receive a confirmation email/SMS once the refund is initiated.
- If a customer does not show up within [10-15] minutes of the driver’s arrival, the ride will be canceled, and no refund will be provided.
- If you believe you were charged unfairly, you can contact our customer support within 24 hours of the ride for review.
📧 Email: [[email protected]]
📞 Phone: [9035012180]
